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Six Sigma
The Pragmatic Approach
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- Preface
- About the authors
- About the local authors
- 1Introduction
- 2The Six Sigma framework
- 2.1Senior management commitment
- 2.2Stakeholder involvement
- 2.3Training scheme
- 2.4Measurement system
- 2.5Improvement projects
- 3Six Sigma at ABB
- 3.1Six Sigma deployment
- 3.2Improvement projects
- 3.3Results
- 3.4Secrets of success
- 4Introducing Six Sigma in your company
- 4.1The three main deployment approaches
- 4.2Organising for Six Sigma
- 4.3The 12-step deployment model
- 4.4Deployment monitoring
- 4.5Change management
- 5Deployment cases
- 5.1Ericsson, Business Unit Transmission & Transportation Networks, Sweden
- 5.2Agfa, Germany
- 5.3Alfa Laval, Sweden
- 5.4ABB Power Transformer plant, Europe
- 6Involving support functions, suppliers and customers
- 6.1Support functions
- 6.2Supplier involvement
- 6.3Customer involvement
- 7Six Sigma in service organisations
- 8Process improvement
- 8.1The DMAIC process improvement methodology
- 8.2Process development
- 9Case studies – process improvement
- 9.1Light guide fibres – ABB Power Systems
- 9.2Microwave oven leakage –LG Electronics
- 9.3Solder residues on misprinted circuit boards – Ericsson Mobile Systems
- 9.4On-time deliveries – ABB Transformers in China
- 10Design improvement
- 10.1Define
- 10.2Measure
- 10.3Analyse
- 10.4Design
- 10.5Verify
- 11Case studies – design improvement
- 11.1Current breakers – ABB, Germany
- 11.2Washing Machines – Arcelik, Turkey
- 11.3Two design improvement projects on Microwave LINK – Ericsson, Sweden
- 12Project management
- 12.1Generic project management models
- 12.2The enhanced project management model
- 13New product and technology development
- 13.1The new product/technology development process
- 13.2Integrating Design for Six Sigma
- 14Frequent questions – pragmatic answers
- Appendices
- Appendix A– GE Quality 2000: A dream with a plan
- Appendix B– Motorola, the cradle of Six Sigma
- Appendix C– The European Six Sigma Club
- C.1 History
- C.2 Charter and Objectives
- Appendix D– Black Belt issues
- D.1 A Black Belt job description
- D.2 A Black Belt course – a detailed description of content
- Appendix E– Measuring process performance (capability analysis)
- E.1 The regular case with long-term data
- E.2 The special case of short-term data
- E.3 Continuous characteristics and discrete characteristics
- E.4 Consolidating process performance measurements
- E.5 Risks concerning historical data
- E.6 Converting dpmo values to sigma values
- E.7 Set goals and achieved goals
- Appendix F– Some basic statistical topics
- F.1 Common cause and special cause variation
- F.2 The concept of predictability
- F.3 Control limits and specification limits
- F.4 The importance of logarithmic values
- F.5 Some probability distributions
- F.6 Total, Within Subgroup and Between Subgroups
- Appendix G– ANOVA and ANOM
- G.1 Analysis of variance (ANOVA)
- G.2 Analysis of means (ANOM)
- Appendix H– Regression Analysis
- H.1 An introductory example
- H.2 The underlying theories
- H.3 Example from application in a support process
- Appendix I– Factorial experiments
- I.1 An introductory example
- I.2 Different designs
- I.3 Calculate and analyse effects
- I.4 Prediction model and diagnostics
- I.5 Fractional factorials
- I.6 Repeated experiments
- I.7 Randomisation
- I.8 Experiments with centre points
- I.9 The seven generic steps
- Appendix J– Quality function deployment (QFD)
- J.1 The eleven elements of each matrix (rooms of the house)
- J.2 The four phases of transformation in detail
- Appendix K– The seven lean tools
- Appendix L– List of symbols
- Appendix M– Reference tables
- M.1 Normal distribution table P(X Š z) when X is N(0,1)
- M.2 Poisson distribution table P(X > x) when X is Po(m)
- M.3 F distribution table
- M.4 Probability plotting position, Fg
- M.5 Constants for control charts
- M.6 Factorial experiments – commonly used design matrices
- M.7 Values of H for ANOM charts
- M.8 Transformation table, sigma values and dpmo values
- References
- A selection of recommended literature
- Index
Information
- Författare:
- Kjell Magnusson Bo Bergman Peter Häyhänen Dag Kroslid Donald Findlay Mills
- Språk:
- Engelska
- ISBN:
- 9789144028033
- Utgivningsår:
- 2000
- Revisionsår:
- 2003
- Artikelnummer:
- 7567-02
- Upplaga:
- Andra
- Sidantal:
- 480