Change Management

Preface to the English version 7

Preface 9

01 / The need for change management 11

Why is change management important? 13

Different perspectives on change management 18

Planned change 23

Radical, incremental and continuous change 26

Aim, contents and target audience of this book 27

02 / Change models 29

Models for individuals undergoing change 31

Models for groups undergoing change 47

Models for organizations undergoing change 55

Models for change management 65

How to pick the right models? 72

03 / Driving forces behind organizational change 75

Change – more, faster and with greater complexity? 77

Change factors 79

The organization’s response to change 89

From strategy to change effort 100

04 / Organizing for change 103

How are change efforts organized? 105

Roles and responsibilities 113

What does a change leader do and know? 115

05 / Planning for change 127

Clarifying outcomes 129

Analyzing conditions 137

Defining the scope of activities 152

06 / Creating awareness and strengthening engagement 167

Creating awareness 169

Strengthening engagement 174

Using all senses 194

07 / Training, evaluating, consolidating and handing over 197

Training 199

Evaluating 208

Consolidating behaviors 211

Handing over 215

08 / Final reflections 221

Are all changes planned? 223

The complexity of changes 226

References 229

Index 235